Shipping & Returns

FREE EXPRESS SHIPPING 

All our orders reach you at the speed of light. We partner with only trusted names like Fedex/ DHL and your orders ideally are delivered within 6-7 days, once it leaves the factory. All orders would be trackable. Free Shipping on all orders.

Ready to Wear (RTW) Shoes will be shipped out in 24 Hrs. If any size is out of stock, it will be mentioned as a Pre-Order Item on the product page and will be delivered in 3-4 weeks.

EXCHANGE POLICY

After receiving your shoes, you have 15 days to request an exchange. Any requests made after this time will be rejected.

We are happy to provide an exchange policy for unused products that are still in their original packaging, are brand-new, and are not on sale. We are pleased with the high-quality items we provide and have astonishingly low return rates. Before wearing your shoes outside or on hard surfaces, we advise you to make sure they fit well on carpet because all returned items must be in great condition and have their original packing. Unfortunately, if they are not in pristine condition, we will not be able to accept returns.

 

Email us if you need to return or exchange an item. You need to bear a minimal charge of $49 and our team will forward you an exchange label.

We don't make any custom shoes and don’t take any customisation orders. You can only exchange the shoes for an alternate size in the same style or request for the store credit for any future purchase.

 

Sale items are not eligible for return/exchange, refund or store credits.

 

Cancellation Policy

In case you have a change in mind just after making the payment, you can drop an e-mail at support@therawls.com with your order number. As long as your order has not been dispatched, we can cancel it and refund your amount. Post which the return policy will apply.