Shipping & Returns
FREE EXPRESS SHIPPING
All orders will be shipped out via Aramex / DHL and are expected to be delivered within 4-5 days, once it leaves the factory. All orders would be trackable. Free Shipping on all orders.
Ready to Wear (RTW) Shoes will be shipped out in 24 Hrs. If any size is out of stock, it will be mentioned as Pre-Order Item on the product page and will be delivered in 3-4 weeks.
Made to Order (MTO) Shoes will be manufactured and delivered in 4-5 weeks.
Free Returns are offered on all shoe purchases unless otherwise noted on certain products. Return requests must be made within 15 days of the date you receive your shoes. Requests after this point will be denied.
We are pleased to offer a return/exchange policy on unworn items in their original, new condition. We have remarkably low return rates and we are proud of the high-quality products we offer. We’d recommend that you ensure your shoes fit to your satisfaction on a carpet before wearing them outside or on rough surfaces as all returned goods need to be in perfect condition, and come with their original packaging. Unfortunately, we will not be able to accept returns if they are not in perfect condition.
Email us if you need to return or exchange an item. Our team will forward you a prepaid label.
Custom orders are not eligible for exchange or refund.
Made to order shoes and Half Sizes (Size UK14, UK15 and UK16) are not eligible for a refund. You can only exchange the shoes for an alternate size in the same style or request for the store credit for any future purchase.
Sale items are only eligible for size exchange or store credits.
We will process the refund after receipt of the product by Rawls-Luxure,Refund will be processed based on the mode of payment of the order Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement. Orders paid by net banking accounts will be credited back to bank account.
If the size you received does not fit you, we are happy to help you return them and make them in the correct size and make sure you are comfortable in your Rawls Shoes. We can make half sizes and wide fit on order. The original product must be unworn and in new condition. Exchange requests must be made within 30 days of receiving your shoes. Requests after this point will be denied. Free exchanges are offered if merchandise is unworn and brand new.
Only one free exchange/return per order. For example, if you exchange for another pair and that size doesn't fit you either, the shipping cost for a second exchange/return is then paid by the customer.
Email us if you need to return or exchange an item. Our team will forward you a prepaid label
In case you have a change in mind just after making the payment, you can drop an e-mail at firstname.lastname@example.org with your order number. As long as your order has not been dispatched, we can cancel it and refund your amount. Post which the return policy will apply.