I ordered a pair of grey sneakers. They arrived with stains on the side of the shoe as well as on the front suede part. I reached out to Rawls. After almost a week later they got back asking for pictures. After submitting pictures, they pretty much told me I was lying. They said all shows are shipped new and pictures are also taken prior to shipping. They never showed me pictures of my shoes. They said no refunds, exchanges or returns. Which it clearly states in their website that they offer returns. I never asked for a refund. I simply wanted another pair of clean ones. I would have paid for shipping. I will never buy from them again. Horrible experience.
